These terms and conditions apply to all offers, agreements, sales and deliveries of vehicles, parts, accessories and customization services by Luxury Motors Automotive (“LMA”), based in Tangier, Morocco.
Article 1 – Definitions
Vehicle: any passenger or light commercial vehicle up to 3,500 kg
Client: a natural or legal person purchasing products or services from LMA.
Order: any agreement for purchase, installation or custom work.
Written: communication via letter, email or any electronic medium.
Article 2 – Offers and Prices
Offers are valid for 14 days and non-binding.
Prices are stated in MAD and include VAT, import duties and taxes unless otherwise specified.
Delivery, registration and transport costs are quoted separately.
LMA may adjust prices due to exchange rates, taxes or supplier changes.
Article 3 – Orders and Deposits
A deposit is required for custom work or specially ordered items.
The deposit amount is determined per project and confirmed in writing.
The order becomes binding upon receipt of the deposit.
Cancellation results in loss of deposit unless otherwise agreed in writing.
Article 4 – Delivery
LMA aims to deliver within the agreed timeframe; delays may occur.
Delays do not entitle the client to compensation or cancellation unless specifically agreed.
Delivery takes place at LMA or another agreed location.
Article 5 – Customizing & Tailored Work
Specifications are confirmed in writing before starting the project
Changes after approval are only possible in consultation and may involve additional costs.
LMA only works with certified suppliers and partners. Manufacturer warranties may apply.
Article 6 – Software & Tuning
Software modifications may void manufacturer warranties.
The client is responsible for complying with legal requirements (e.g. tuning or emissions regulations).
LMA is not liable for indirect damage caused by tuning unless due to proven fault on LMA’s side.
Article 7 – Returns & Complaints
Returns are only accepted in cases of transport damage, incorrect delivery, or defect upon receipt.
Complaints must be reported in writing within 48 hours, including supporting evidence.
Returns are only accepted if unused, undamaged, and in the original packaging.
Custom or special-order items are excluded from return.
LMA will provide replacement or an appropriate solution in the case of a valid complaint.
Article 8 – Retention of Ownership
All products remain the property of LMA until full payment has been received.
Article 9 – Right of Retention
LMA may withhold delivery of vehicles or parts until all outstanding amounts have been paid.
Article 10 – Payment
Full payment is required before delivery unless otherwise agreed in writing.
Late payments may incur interest and collection costs.
Statutory commercial interest applies to business clients.
Article 11 – Liability
LMA’s liability is limited to the invoice amount of the relevant order.
LMA accepts no responsibility for indirect or consequential damage.
The client is responsible for damage caused by improper use or third-party interference.
Article 12 – Media Usage
LMA may use images or videos of completed projects for promotional purposes unless the client objects in writing in advance.
Article 13 – Insurance & Risk
LMA bears the risk until the moment of transfer to the client or their appointed transporter.
If the client arranges their own transport, risk transfers at the point of handover.
Clients must insure vehicles or parts that remain with LMA during storage or installation periods.
Article 14 – Delivery & Storage
Clients must collect their vehicle or part within 5 working days after notification of completion.
LMA reserves the right to charge storage fees after this period.
Any additional charges will be communicated in advance.
Article 15 – Force Majeure
LMA is not liable for failure or delay due to force majeure.
Force majeure includes, but is not limited to: natural disasters, pandemics, customs delays, supplier shortages, strikes, transport issues or government restrictions.
In such cases, order execution is suspended for the duration of the event.
Cancellation is only possible if the situation persists beyond 90 days and delivery becomes structurally impossible.
In such a case, LMA is not liable for compensation or refund unless otherwise agreed.